{"id":12,"date":"2023-06-14T11:10:28","date_gmt":"2023-06-14T11:10:28","guid":{"rendered":"https:\/\/toughsouls.com\/?page_id=12"},"modified":"2024-04-09T12:18:18","modified_gmt":"2024-04-09T12:18:18","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/toughsouls.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15bdc573 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"15bdc573\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d7d8f9a\" data-id=\"7d7d8f9a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b43c61 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1b43c61\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Return and Refund Policy\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa1a314 elementor-widget elementor-widget-text-editor\" data-id=\"fa1a314\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><b>Return:-<\/b><\/p><p><span style=\"font-weight: 400;\">You can initiate a return request within 10 days of delivery\/as per the product description details.<\/span><\/p><p><span style=\"font-weight: 400;\">There are certain items which are not returnable<\/span><\/p><p><b>Refund:-<br \/><\/b><span style=\"font-weight: 400;\">Post the return your refund will be initiated within 48 hours after the product has been received up and <\/span><b>passed through quality inspection<\/b><span style=\"font-weight: 400;\">.<br \/><\/span><span style=\"font-weight: 400;\">For Prepaid orders refund will be processed to the same account from which the payment made within 7 &#8211; 10 working days.<br \/><\/span><span style=\"font-weight: 400;\">For cash on delivery orders refund will be processed through bank transfer to the account details given by you within 7-10 working days.<\/span><\/p><h2><span style=\"color: #ffffff;\"><b>Conditions<\/b><\/span><\/h2><p>All items to be returned must be in original condition, with tags and packaging intact.<\/p><h2><span style=\"color: #ffffff;\"><b>Self ship Policy<\/b><\/span><\/h2><p><span style=\"font-weight: 400;\">If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner.<br \/><\/span><span style=\"font-weight: 400;\">Please ensure to place a sheet of paper with the details of Order ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that a scanned copy of the courier bill\/receipt is shared with us within 48 hrs of shipping the product.<\/span><\/p><p><span style=\"font-weight: 400;\">The courier bill\/receipt should satisfy the following conditions for successful processing:<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It should capture the weight of the return package.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Residential\/office address, destination address, shipment date, amount, and other details should be mentioned.<\/span><\/li><li><p><span style=\"font-weight: 400;\"> The information on the receipt should NOT be edited\/<b>over-written.<\/b><\/span><\/p><\/li><li><p>The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.<\/p><\/li><li><span style=\"font-weight: 400;\">This is subject to your returns being inspected and successfully processed upon receipt at our end.<\/span><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy Return:- You can initiate a return request within 10 days of delivery\/as per the product description details. There are certain items<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/toughsouls.com\/index.php\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/toughsouls.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/toughsouls.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/toughsouls.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/toughsouls.com\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":6,"href":"https:\/\/toughsouls.com\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":2142,"href":"https:\/\/toughsouls.com\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions\/2142"}],"wp:attachment":[{"href":"https:\/\/toughsouls.com\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}